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Warranties & Product Return Information

LibertyToner.com / Product Return Information


Not only do we have Same Day Shipping on over 90% of our products, we also offer a

30 Day Unconditional Money Back Guarantee
and a Limited Lifetime Product Warranty


We would like you to be totally satisfied with your buying experience with us, so, we have tried to cover every situation you might run across. In the event we have missed something or you still have a question, please contact us at (210) 651-5000 or via email sales@ALXimaging.com

We are available Monday thru Friday between 8:30am - 5:30pm Central Time and will be happy to process a return or replacement

For Defects in Materials and Workmanship - Remanufactured or Compatible Products
  • If you are not satisfied with a remanufactured product for any reason, simply request a Return Authorization Form (sent with instructions) within 30 days of purchase date for a full refund of the original purchase price, initial domestic ground freight charge (excludes air freight) and includes a return label via domestic ground shipping (excludes Alaska & Hawaii). Please be prepared to provide us with the lot number on the cartridge, purchase date and reason for the return.
    • The customer understands that if the product being returned is not faulty as a result of a manufacturing defect, the product is not ours or has been tampered with in any way, is the wrong item due to customer error or is empty due to usage, the customer would not receive a refund or credit, and will be expected to re-pay all shipping expenses incurred by ALX Imaging, LLC on the return.
    • Non-Substantiated returns under our 30 Day Guarantee Program of merchandise proving not to be faulty as a result of a manufacturing defect, the product is not ours or has been tampered with in any way, is the wrong item due to customer error or is empty due to usage, may cause us to void said policy with the customer. Please be fair whenever requesting this type of a return, as it may impact our business relationship.
  • Your purchase remains covered against defects in materials and workmanship with our Limited Lifetime Product Warranty under the following guidelines and excludes products being returned that are not faulty as a result of a manufacturing defect, the product is not ours or has been tampered with in any way, is the wrong item due to customer error or is empty due to usage. Please be prepared to provide us with the lot number on the cartridge, purchase date and reason for the return:
    • After the initial 30 days, but less that 90 days, request a Return Authorization Form (sent with instructions) and you can return it for a refund or replacement. Once we have received the defective cartridge, we will issue a credit, less shipping charges for a refund or apply the credit to a future order. We do not credit or refund any freight charges in either direction after the initial 30 days.
    • After 90 days and up to one year, request a Return Authorization Form (sent with instructions) and you can return it for a merchandise credit (not a refund) or replacement. Once we have received the defective cartridge, we will issue a merchandise credit (not a refund), less freight charges, and can be applied to any future purchase. Again, we do not credit or refund any freight charges in either direction after the initial 30 days.
    • After one year, request a Return Authorization Form (sent with instructions) and you can return it for repair or replacement, our choice. Once we have received the defective cartridge, we will inspect it to determine what the issue is and cause of the problem. Please be aware that all products have a shelf life which vary due to storage conditions, which is not a warranty issue. Once again, we do not absorb any freight charges in either direction after the initial 30 days.
  • Under all instances above, requests for a replacement item can be shipped prior to our receiving the defective merchandise, however, the replacement item is charged and paid for at the time of shipping. A credit or refund would be issued once we receive the defective merchandise. 
For Non-Defective, Unopened and Factory Sealed - Remanufactured or Compatible Products
  • If you you need to return a non-defective product that is still factory sealed (not re-sealed), request a Return Authorization Form (sent with instructions) and you can return it up to 90 days from the original date of purchase without re-stock fee's. You will receive a merchandise credit (not a refund), less any freight charges we incurred on the original shipment. Sorry, we do not provide a return label or absorb freight charges in either direction. Products must be returned in re-sellable condition to avoid any restocking fee's. Please be prepared to provide us with the lot number on the cartridge (if opened), purchase date and reason for the return.
  • Your purchase remains covered with our Limited Lifetime Product Warranty under the following guidelines:
    • After the initial 90 days, but less than 1 year, request a Return Authorization Form (sent with instructions) within 1 year of purchase date. Each item will incur a small re-stock fee, usually about 10%-20%, to cover the cost of inspection, re-testing and re-packaging of the product. Once we have received the product and it goes through inspection and quality control measures and re-testing, we will issue a merchandise credit (not a refund), less any freight charges we incurred on the original shipment and re-stock fee's. Sorry, we do not absorb freight charges in either direction. Products must be returned in re-sellable condition to avoid any additional restocking fee's. Please be prepared to provide us with the lot number on the cartridge (if opened), purchase date and reason for the return.
    • After 1 year, request a Return Authorization Form  (sent with instructions) at any time. Each item will incur a re-stock fee, starting at about 30% (and depend on the age of the product and if re-sellable, to cover the cost of a more in depth inspection and quality control measures, re-testing, and re-packaging of the product. Once we have received the product and it goes through our quality control procedures, we will issue a merchandise credit (not a refund), less any freight charges we incurred on the original shipment and re-stock fee's. Please be aware that all products have a shelf life which varies due to storage conditions, which is not a warranty issue. Sorry, we do not absorb freight charges in either direction. Products must be returned in re-sellable condition to avoid any additional restocking fee's. Please be prepared to provide us with the lot number on the cartridge (if opened), purchase date and reason for the return.
  • Products that have been opened for any reason, may incur an additional 10% restocking fee over those listed above and may be adjusted based on the condition of the product when we receive it.  Sorry, we do not absorb freight charges in either direction.
Order Cancellations & Special Made to Order Items - Before or After Merchandise has been shipped
  • ORDER CANCELLATIONS FOR STOCK ITEMS
    • BEFORE an order has been picked up by the carrier and we were able to pull it from the shipping floor, there are no charges.
    • AFTER an order has been picked up by the carrier and we were unable to pull it from the shipping floor, there would be 2 options:
      1. We can attempt to redirect the shipment back to us or to another address:
        • If redirected back to us: Customer would be responsible to pay all freight charges, including the initial freight charge for the shipment, return shipping (if applicable) and the additional charges by the carrier to redirect the shipment.
        • If a redirected to another address: Customer would be responsible to pay all freight charges, including the initial freight charge for the shipment, any up-charges to the new address (if applicable) and the additional charges by the carrier to redirect the shipment.
      2. If we are unable to redirect the shipment, the shipment can be refused (with our authorization thru an RMA), or if accepted, returned immediately, also with our authorization thru an RMA:
        • If refused: Customer would be responsible to pay all freight charges, including the initial freight charge for the shipment and the return shipping. We will generate an RMA authorizing and expecting the refused shipment and to avoid any additional charges.
        • If accepted: Customer would be responsible to pay all freight charges, including the initial freight charge for the shipment and the return shipping. An RMA, authorizing  and expecting the return shipment, would be required to avoid any additional charges.
  • ORDER CANCELLATIONS FOR MADE TO ORDER ITEMS
    • Items made to order, such as with MICR toner cartridges, are made at time of order and are non-stock items. The same "Order Cancellation Policy" for stock items applies, except that there would be an order cancellation fee of $10 or 10%, whichever is higher, whether it is shipped or not. 
Damage Claims - Sustained in Transit
  • Obvious Damage to Box: Any damages to the box could mean the item inside may or may not have sustained damage. DO NOT open the package and please contact us immediately upon receipt for instructions. Damage claims must be reported to us within 3 business days of receipt.
  • Hidden damages: Since the package may not be needed for immediate use, damages discovered at a later date, after the 3 business days, are handled based on our Return Policy for Defects in Material and Workmanship above.
Clearance and Discontinued - Remanufactured or Compatible Products
  • Pricing is substantially discounted and as a result, those products are not covered under any of our above warranty programs.
  • Your purchase is covered under a DOA (Dead on Arrival) Warranty only. If you cannot agree with this warranty, please do not buy the item online. You can contact us and we will re-quote the usual price for the product and then we will be able to extent the above mentioned warranty program.
Clearance and Discontinued - Genuine OEM Branded Products
  • Pricing is substantially discounted and as a result, those products are not covered under any of our above warranty programs.
  • Your purchase is covered under a DOA (Dead on Arrival) Warranty only. If you cannot agree with this warranty, please do not buy the item online. You can contact us and we will re-quote the usual price for the product and then we will be able to extent the above mentioned warranty program.

Additional Company Information:

  • Email:sales@alximaging.com
  • Telephone: (210) 651-5000
  • Federal Tax ID: 27-4518092 (a Texas Corporation)
  • Business Hours: Monday thru Friday, 8:30am - 5:30pm Central Time
This warranty effective with new orders placed on or after 3/11/13
 

  Copyright 2011/2013 ALX Imaging, LLC
(210) 651-5000 ~ (210) 651-6130 Fax
sales@alximaging.com