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F.A.Q. (Frequently Asked Questions)
ALX Imaging, LLC knows that you may have some questions and we appreciate
your concerns. The following are but a sampling of
frequently asked questions we have addressed. If you have
any other issues you would like for us to address or post in
this section, please contact our support staff by clicking
on the "Contact Us" link in the left side menu.
using remanufactured toner cartridges void my warranty?
We cannot control the unethical actions of any
company. The Sherman- Clayton Antitrust Act and the
Magnuson-Moss Warranty Improvement Act (US Code Title 15
Commerce and Trade Chapter 50 Consumer Product Warranties 15
Section 2302) clearly provide that the manufacturer of the
printer you are using cannot void the warranty
based on a customer using a cartridge manufactured by
someone other than the printer manufacturer. This includes
the use of remanufactured cartridges.
Can a toner cartridge, including a new
OEM, damage my printer?
With hundreds of thousands of cartridges produced using
our manufacturing process, not one substantiated
claim has been made concerning a Genuine ALX Imaging, LLC remanufactured cartridge causing any damage to a laser
printer. It is our understanding, however, that any company
found negligent in producing a product that is purchased and
subsequently causes damage through normal use may be liable to
repair the damage caused. We have provided for such an
instance in our product warranty.
How dependable is ALX
Imaging, LLC and its
ALX Imaging, LLC is is proud to be "Nationally"
recognized as one of the oldest producers of quality
remanufactured toner cartridges, an honor shared by only a
few in the country. This distinction was earned by refusing
to compromise the quality of the product or integrity of the
company by offering substandard products to compete in price
with other "refilled or recycled" products
Is a Genuine ALX
Imaging, LLC toner cartridge
worth the price?
We are priced much lower than an original OEM cartridge
and are very competitive with like remanufacturers in the industry. Our cartridges are designed to
compete primarily with original OEM products rather than the
less expensive and often unreliable refilled or recycled
products. Our manufacturing process is such that we offer
you quality and consistency each and every time. Our customers prefer
and have become accustomed to it.
Are all recharged cartridges &
companies about the same?
There are important differences in "recharging"
companies and the products that they offer. Manufacturing
methods, knowledge, experience, selection of toners as well
as replacement parts are only a few of the many variables.
Customer service, consistent value and dependability of
delivery are other important considerations. The following
are the most common manufacturing methods that we are aware
- "DRILL & FILL"
(also known as recharging or refilling) - Holes are
often drilled in the toner cartridge, one to dump the
excess toner waste and the other to refill the cartridge
with toner. The holes are then covered, often with black
Possible contamination with plastic particles that may
not have been completely removed from the cartridge
after the drilling process. Proper inspection and
cleaning of most of the critical parts is often not
performed. This was an ill conceived method that never
worked, contaminated a lot of printers and made many
customers very unhappy, so much so that they assumed
recycling was not a viable option.
known as or refurbishing) - A cartridge usually goes
through a disassembly and cleaning procedure prior to
refilling with toner. The cartridge is then reassembled,
usually with the exact same parts acquired from the
parts are not usually replaced, generally wearing out
after 1 cycle, or even before the toner cartridge is
completely empty. The customer is then placed in a
position of purchasing a new OEM cartridge every other
cycle to maintain some level of quality. As a result,
the average cost per cartridge used is somewhat
higher, as much as 20% to 40% higher than the
advertised price for reconditioned cartridges.
(also known as rebuilding) - Worn parts are generally
replaced and a more effective cleaning process usually
takes place. Depending on the remanufacturer, customers
sometimes get their own cartridges back.
very many. However, since different types of toners
are used for the many different types of cartridges,
parts may be contaminated if they are produced side by
side. This is most common when customers receive their
own cartridges back. The result is excessive streaking
or void areas on the printed pages.
- "DEALERS or
WHOLESALERS" (do not make their own
cartridges) - They may have their customers cartridges
recycled or provide cartridges from firms using one of
the above, or other methods.
customer relies on the dealer to select a vendor who
produces a reliable product, or so they hope. There is
no guarantee the dealer will select the right vendor,
or use the same vendor all the time. If the dealer
shops around for price, their customers may experience
a variance in print quality and consistency from one
cartridge to the next or one order to the next. Best
to deal direct with the manufacturer, don"t you
MANUFACTURING PROCESS" (to our
knowledge) The most comprehensive toner remanufacturing
effort in the industry. A method that has been proven to
work over & over again.
Advantages: In our
27th year successfully remanufacturing toner
cartridges and our 32nd year in business. Experience,
longevity in business and reputation for integrity are
the foundations under which we can honestly support
our warranty. We have been around for a long time and
one of the pioneers of this industry. We will still be
there if you need us when others may not.
Still have Questions
Please contact our support staff
by clicking on the "Contact Us" link in the left
side menu, or call (210) 651-5000 and we will be happy to
answer your questions.
- Telephone: (210) 651-5000
- Fax Orders: (210) 651-6130
- Federal Tax ID: 27-4518092 (a Texas Corporation)
- Business Hours: Monday thru Friday, 8:00am -
5:30pm Central Time